FAQ’s
Delivery/Service Questions?
Billing payment questions?
Harvest box/produce questions?
Delivery/Service Questions
Where do you deliver?
We currently deliver to the communities of Santa Barbara, Goleta, Montecito,Summerland, Carpinteria & Ventura. If you are unsure if we deliver to you please email us at info@localharvestdelivery.com.
What are my choices for delivery frequency?
You can subscribe to weekly or every other week delivery. You can also skip deliveries anytime you need to.
Do I have to be home to receive my delivery?
No. Just be specific in your delivery instructions where you want us to leave your box. On sunny days we will always look for a shady spot to put your box.
What if an item is of poor quality?
Let us know right away. We take pride in the quality of the produce we choose for you but if an unacceptable item slips through we will replace it with your next order. We want to ensure that you are happy with every harvest box you receive!
What do I do with my empty harvest box?
We pick up your empty box for reuse at your next delivery. You can break down the box to save space during the week if you would like. If you order cold items these will come in a thermal insulated bag in your box, remeber to return these bags with your box or you will be charged a $5 replacment fee.
What if I forget to leave my empty harvest box at my next delivery?
If you forget to return your boxes for a week or two do not worry just leave them out on your next scheduled delivery day. If you do not leave your boxes for us to collect at all your account will be charged $3 for each box in your possession. If you happen to return these boxes later we can credit your account just communicate with us because this is a hard thing to manage. We ask you to return your boxes so we can reuse them and stay true to our environmental values as a company.
What is your cancellation policy?
You can change, postpone or cancel your service at anytime. The only restriction is you must log into your account and make these changes before our deadline which is Wedneday at noon before your Saturday delivery.
How do I change my billing/delivery information, no-list, box size etc…?
You have full control of your account once you log in to make all of these changes.
What are add-ons?
We have local grocery items and additional produce items that you can add to your delivery. We have many choices and our list is continually growing.
*If you have any item that you think would be a great addition to our add-on list please contact Julie at Julie@localharvestdelivery.com.
Billing payment questions
What credit cards do you accept?
American Express, Discover, Visa, and Mastercard credit/debit cards
When do you charge me?
We will charge your credit card each Friday before your Saturday delivery. We will charge for the harvest box size and any add-ons you will be receiving.
What happens if my credit card declines?
If your credit card is declined, we will inform you to update your account information. We will still deliver your box and just charge you when you get us the correct information.
Harvest box/produce questions?
Which harvest box is right for me?
Some of us eat more and some of us cook more for this reason, we usually recommend starting off with the smallest box you think will meet your needs. View Harvest Boxes You can switch your box size at anytime.
Where does the produce come from?
From local farms most of the farm’s we work with attended the Santa Barbara’s farmer’s market.
How fresh is your produce?
We pick up our orders early Saturday morning and deliver them directly to your door all in one day. This means your produce was picked within 24 hours of its arrival and is extremely fresh. Very tasty too!
Why is our produce better than what you can buy in the grocery store?
The produce we deliver is picked ripe unlike grocery store produce that needs to be picked ahead of time to withstand the shipping and shelf life of the store. With time store produce looses its nutrition and taste unlike ours which is at its peak nutrition and taste.
Can I customize my box?
When you sign up you can submit a No-list which is a selection of fruits or vegetables you would not like to receive. At anytime you can change or customize your No-list and also customize your box each week taking out items you do not want to receive and picking your own replacements. You can also add items to your box from our add-on list. Other then that we hand select a balance of the highest quality seasonal fruits and veggies for your box.
